Boarding – Terms of Use

Eligibility / Health / Vaccination

- Your dog must be at least 4 months of age.

- You are the legal owner of the dog, and the dog is registered with the local council.

- Your dog is in good health and up to date with vaccinations, worming, and flea treatments.

- Any health, behavioural, or medical issues must be disclosed before the stay.

- We reserve the right to refuse or withdraw service if any behavioural or health concerns arise.

- Entire males are not accepted for homestay bookings.

Requirements for Stay

- Be crate trained.

- Be well socialised with other dogs and people.

- Have solid off-leash recall and confidence in open spaces.

- Not be in season (for females).

- No entire males.

Homestay may not be suitable for dogs who show aggression, are fearful, anxious, or lack confidence in new environments, or require intensive behavioural management. If you're unsure whether your dog is a good fit, feel free to get in touch before booking.

Booking and Payment

- A 20% non-refundable deposit is required to confirm your booking.

- The remaining balance must be paid in full no later than 7 days before your dog’s stay begins.

- Please use your dog’s name as the reference when making payment to: Welly Dogs | 38-9023-0741005-01

- If full payment is not received on time, we reserve the right to cancel the booking and offer the space to another client.

- Rates are subject to change based on market conditions and operational costs. Please refer to our website for the most up-to-date pricing.

Cancellations

- Cancellations made after the full payment is due are non-refundable.

- Cancellations made before the full payment deadline will forfeit the 20% deposit only.

Pick-Up and Drop-Off

- Dogs will be picked up on the start date and returned on the return date provided in your booking form.

- Both pick-up and drop-off days are counted as full days, regardless of the time of collection or return.

- Any changes to dates must be communicated in writing and approved in advance.

- If your return plans change, please notify us as early as possible. Additional days will be charged at the standard daily rate and are subject to availability.

What to Bring

- Your dog’s regular food (enough for the full duration of their stay).

- Any medications (with clear written instructions).

- A bed if they prefer one (optional — comfy setups are provided).

Emergency Contact

You must provide an emergency contact name and number who can make decisions on your behalf if you are unreachable during your dog’s stay.

Behaviour During Stay

In rare or extreme cases where a dog displays aggression or becomes otherwise unmanageable in a homestay setting — including aggression toward people or other dogs — we will contact you or your emergency contact immediately.

We reserve the right to end the stay early if we feel it is unsafe or unsuitable to continue caring for your dog. You will be responsible for arranging immediate collection and covering any related costs.

Early Returns

No refunds will be given for early returns once the stay has begun. Our service is based on reserved space and time, regardless of early pickups.

Photos and Updates

We may take photos or videos of your dog during their stay for updates or social media use. If you would prefer your dog not be featured, please let us know in writing before the stay.

Liability

- You acknowledge that there are inherent risks involved when dogs interact or play.

- While we take all reasonable care, Welly Dogs is not liable for injuries, accidents, illness, or loss that may occur during your dog’s stay.

- You agree to release and indemnify Welly Dogs and its staff from any and all claims relating to your dog’s stay.

Medical Events

- If your dog requires medical attention during their stay, we will contact you immediately.

- If we cannot reach you, we reserve the right to seek veterinary care as needed.

- You agree to cover all medical or veterinary expenses incurred during your dog’s stay.

Confidentiality

Any personal or sensitive information shared with us will be treated as confidential and only used to provide care for your dog or as required by law.