Welly Dogs Homestay/Boarding - Terms of Use
Eligibility / Health / Vaccination
- Your dog must be at least 4 months of age.
- You are the legal owner of the dog, and the dog is registered with your local council.
- Your dog is in good health and up to date with vaccinations, worming, and flea treatments.
- Any health, behavioural, or medical issues must be disclosed prior to the stay.
- We reserve the right to refuse or withdraw service if we have any behavioural or health concerns.
- Entire males and females in season are not accepted.
Requirements for Stay
- Be crate trained.
- Be well socialised with other dogs and people.
- Have solid off-leash recall and confidence in open spaces.
Homestays may not be suitable for dogs who show aggression, are fearful, anxious, or lack confidence in new environments, or require intensive behavioural management.
If you're unsure whether your dog is a good fit, please discuss this with us before booking.
Booking and Payment
- Due to limited space, homestay bookings are only confirmed once full payment has been received.
- Payments are non refundable.
Any changes, cancellations, or credits may be considered on a case-by-case basis and at the sole discretion of Welly Dogs Ltd.
- Please use your dog's name as the reference when making payment to: Welly Dogs Ltd | 38-9023-0741005-01
- A screenshot or confirmation of payment is required once the transfer has been made.
- Rates are subject to change based on market conditions and operational costs. Please refer to our website for current pricing.
Pick-up and Drop-off
- Dogs will be picked up on the start date and returned on the return date provided in your booking form.
- Both pick-up and drop-off days are counted as full days, regardless of the time of pick up/drop off.
- Welly Dogs may need to adjust the pick up/drop off time/day, where necessary. Clients will be notified as early as possible.
- No refunds will be given for early returns, once the stay has begun. Our service is based on reserved space and time.
- Additional days will be charged at the standard daily rate and are subject to availability.
What to Bring
- Your dog's regular food, enough for the full duration of their stay.
- Any medications, with clear written instructions.
- A bed if they prefer one (optional) Comfy setups are provided.
Emergency Contact
You must provide an emergency contact name and number who can make decisions on your behalf if we're unable to reach you.
Termination Of Homestay
We reserve the right to end the stay early, if your dog displays aggression or becomes unmanageable, or we feel it is unsafe or unsuitable to continue caring for your dog.
You will be responsible for arranging immediate collection and covering any related costs.
Early Returns
No refunds will be given for early returns once the stay has begun. Our service is based on reserved space and time, regardless of early pickups.
Photos and Updates
We may take photos or videos of your dog during their stay for updates or social media use.
If you would prefer your dog not be featured, please let us know in writing before the stay.
Liability
- You acknowledge that there are inherent risks involved when dogs interact or play.
- While we take all reasonable care, Welly Dogs is not liable for injuries, accidents, illness, or loss that may occur during your dog's stay.
- You agree to release and indemnify Welly Dogs and its staff from any and all claims relating to your dog's stay.
Medical Events
- If your dog requires medical attention during their stay, we reserve the right to seek veterinary care as needed.
- You will be contacted in the first instance, whilst your emergency contact is deemed as the secondary contact.
- You agree to cover all medical or veterinary expenses incurred during your dog's stay.
Confidentiality
Any personal or sensitive information shared with us will be treated as confidential and only used to provide care for
your dog or as required by law.